Ultimate Guide to Zoom Phone

Everything you need to know about making and receiving phone calls in Zoom Phone.

Zoom is one of the world’s most popular video conferencing platforms. With around 300 million daily users, Zoom has become a staple of internet communication with work meetings, personal catch-ups and even schools utilizing it in one way or another.

The platform became a household name and a lifline to many during the COVID pandemic. It has since worked hard to introduce more features and tools to improve remote collaboration.

One major development is Zoom Phone, a feature-rich and powerful phone system that allows users to make and receive telephone calls inside Zoom.

As an alternative to traditional business phone systems, it eliminates the need for complex hardware and gives people a more unified and better-integrated communication experience.

You may be considering migrating to the platform, or have recently learned about it.

In this ultimate guide, we’ll explore the features and functionalities of Zoom Phone and the benefits of adopting it in your business.

What is VoIP?

VoIP stands for Voice over Internet Protocol, which is a method that allows users to place and receive phone calls over the internet. VoIP uses the internet to replace the traditional PSTN (Public Switched Telephone Network) but it also converts digital signals to analog and vice versa, allowing calls between VoIP and traditional phone users.

Other than being connected via the internet, VoIP phones are like any other phone – they can have numbers, handsets, accessories and a lot more!

What is Zoom Phone?

Zoom phone is the VoIP service developed by Zoom. Compared to a traditional PSTN line, Zoom Phones offer even more services: Video-communication, Inbound Calls, Outbound Calls, Toll-free numbers, and internal unlimited and free routing.

Zoom Phone speeds up communication within your business and facilitates your connection to the world, allowing you to focus on other daily tasks. 

Zoom Phone is part of the popular Zoom platform, meaning that businesses can easily switch between contracts that suit them best. The flexible service allows you to add and remove features as and when you need them, and you can upgrade your contract to include more users, locations and devices.

Zoom Phone Features

As one of the market-leading cloud calling platforms, Microsoft Teams Phone has an enviable set of features and functions:

  • Inbound and Outbound Calls (Direct Routing)
    Zoom Phone allows you to make and receive calls to and from any number globally. VoIP does not have regional limitations and can put you in contact with anyone around the world. Users receiving your calls don’t have to be using Zoom. 
  • Voicemail
    Like a traditional phone, Zoom Phone allows users to leave and listen to voicemails directly from the app.
  • Call Recording
    Users can record the calls and listen thereafter from a desktop or mobile device.
  • Call Portability
    Users can transfer a call to different users, or different devices such as a cell phone or conference room.
  • Video Integration
    An audio call can quickly and easily be changed to a video call. Users can transfer a call to their computer and begin a video call with one click, without having to end their audio call. 
  • HD Calling
    Say goodbye to “sorry, can you repeat that please?” because when it comes to call quality, digital platforms consistently perform better than traditional and mobile networks.
  • SMS
    Send and receive SMS from Zoom Phone, connecting users with all of their customers on a single platform.
  • Listen, Whisper, Barge and Takeover
    Within the Zoom Phone platform users can silently monitor a call; speak privately to a user during a group call, allow a user to jump on the call and take over a call.
  • Salesforce/Slack Integration
    With the Zoom Phone integrations for Salesforce and Slack you can make, register and schedule calls directly from the platforms.
  • Analytics and Reporting
    Users can track records of the calls that have been made, their length and their result from Zoom Phone itself.
  • Carrier Choice
    Zoom Phone is an internet-based voice provider; it works with an approved list of carriers. When switching to Zoom Phone, you can keep your current carrier contracts and avoid early termination fees.

Take a look at more Zoom Phone features and functionality »

How much does Zoom Phone cost?

Zoom Phone pricing starts at as little as $0.30 per day. There are different plans and pricing according to your business needs and there is also the option of deciding if having it billed annually or monthly. 

Call plans vary per region, and users have the ability to choose between an “all included plan” or go for the “pay as you go” plan. 

Zoom Phone Benefits

If you are planning to move a step further in your business, or you want to simplify the communication process Zoom Phone could be the right communication app for you. Lets take a look at some of the business benefits:

  • Internal and External Connectivity
    Stay in touch with your team as well as with your clients in a single platform. It’s your decision between a voice call, video-conferencing or sending SMSs. Zoom Phone offers all these services from the same app.
  • Security
    Zoom app will require multi-factor authentication and there is the possibility to encrypt your calls with the end-to-end (E2EE) technology.
  • Flexibility
    Convert a voice call to a video meeting with just one tap.
  • Affordable
    Zoom Phone plans are one of the best on the market, starting from as little as $10 a month.
  • Simple
    Zoom phone user-friendly design and its ease of access makes the platform suitable for everyone.
  • Reliable
    Zoom and Zoom Phone are worldly known for their reliability and their always up-to-date services. 

How do I get Zoom Phone?

There are a variety of options available for organizations wanting to set up or migrate to Zoom Phone.

If you already have a contract or relationship in place with a carrier – you might already be able to use Zoom Phone via Provider Exchange.

If you’re a smaller business or have the in-house technical expertise to manage your phone system, you can purchase a call plan directly from Zoom in the admin dashboard.

Perhaps you have an IT-managed service provider taking care of your infrastructure – ask them about enabling voice in Zoom Phone. If they don’t already use SIPPIO, they could set up your new phone system in a matter of minutes.

In summary, the Zoom Phone is a powerful tool that allows you to make and receive phone calls, directly from the Zoom app. It provides an integrated and unified solution fit for today’s workforce.

For more information, speak with our Zoom Phone experts.