We are excited to share the new phone system features Microsoft released in September native to the Voice in Teams solution. The full article is available here with a summary below.
What’s New: Calling
Never miss a phone call with Secondary Ringer
Many Teams users wear headsets during their working day to keep their hands free and take phone calls. With secondary ringer functionality, those wearing plugged in headsets will still be able to hear an incoming call ring their computer. This is a crucial feature that helps Teams users to not miss any incoming calls.
Enhancements to Cloud Voicemail
Several updates have come this month to improving your Cloud Voicemail experience. First, users will now be able to directly transfer a call to Cloud Voicemail. And several enhancements enable end users to directly configure features themselves in the Teams settings options, including: configuring call answer rules, choosing the greeting language, customizing the TTS for the standard greeting and the ‘out of office’ greeting, and choosing when you want your ‘out of office’ greeting to be played. Learn more here about setting up Cloud Voicemail and configuring your settings.
Know who is calling, even when they are not a Teams user using reverse number look up
“Hello?” Vs. “Hello!” We are all used to “caller ID”, where we are shown the identity of our caller before we answer the phone. But if you receive a call in Teams from a PSTN Caller, how do you know who is trying to reach you? Now, when a user receives a call, Teams will display the PSTN Caller’s name based on Azure Active Directory data and/or the Telco provided display name. Available now on the desktop, and coming soon to Teams mobile.
Chrome now has calling!
If you’re using Teams on the web, you can now add Google Chrome to your list of browsers that support making calls from your web browser. If you’re on Chrome, try it out today. Go to Calls on the left side of Teams, or type /call in the command bar at the very top of Teams.
All phone system features listed above automatically deploy in Voice in Teams upon Microsoft’s commercial release. Voice in Teams offers an end-to-end solution with Carrier Services, Unlimited SIP Trunking, Cloud, Pay-As-You-Consume, International, 800 & E911, User Provisioning, Management Control Panel, Reporting, Alerts, Analytics and Support completely secured in Microsoft Azure Data Centers to Put Voice in Teams.