Microsoft Teams Calling Features

Stay connected with a modern calling solution – make and receive voice and video calls directly in Microsoft Teams.

Cloud auto attendants

Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.

Cloud call queues

Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

Music on hold

Plays default music defined by the service or custom music uploaded by the tenant administrator when an external call from the Public Switched Telephone Network (PSTN) is placed on hold.

Call answer/initiate (by name and number)

Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Call forwarding options and simultaneous ring

Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Group call pickup and forward to group

Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable.

Transfer a call and consultative transfer

Lets users transfer calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Transfer to voicemail mid call

Lets users transfer to voicemail during a call.

Call park and retrieve

Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.

Call phone number from search

Lets users place a call from the search box by using the /call command and specifying a name or a number.

Caller ID

Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed.

Device switching

Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.

Presence-based call routing

Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.

Integrated dial pad

Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

Federated calling

Lets users securely connect, communicate, and collaborate with users in federated tenants.

Make and receive a video call

If the user’s account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone.

Cloud Voicemail

When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment.

Cloud Voicemail user settings

Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.

Secondary ringer

Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker.

Distinctive ring alerts (Teams only)

Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.

Shared Line Appearance

Lets users share their phone line so that another user can make and receive calls on their behalf.

Busy on Busy (Teams only)

A calling policy that lets you configure how incoming calls are handled when a user is on a call, in a conference or has call placed on hold.

Call blocking

Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.

Common Area Phones

A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people.

Media bypass support (for Teams Direct Routing only)

For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it through the Phone System.

Unassigned number routing

Allows routing of unassigned numbers to users, auto attendants, call queues or a custom announcement.