Microsoft was recently recognized by Gartner as a top leader for Unified Communications as a Service (UCaaS) in completeness of their UCaaS vision as well as their ability to execute for the second year running. This has fundamentally changed the traditional telephony playing field and brought new expectations to the quadrant evaluation including workstream collaboration, business process and performance dashboards.
SIPPIO promotes Microsoft’s offering for both the positive and constructive points made in the Gartner report by empowering a strong channel ecosystem, leveraging the intrinsic value of the cloud and helping customers benefit from economies of scale to save time, resources and costs.
Support: SIPPIO does one thing and one thing really well – putting Voice in Microsoft Teams. The engineers, support organization and channel account team as well as all staff and leadership are fully engaged to promote partner and customer success. The 24×7 support organization is staffed with Voice experts and can quickly resolve issues and answer questions. Further, since SIPPIO leverages the power of the AudioCodes SBC stack, AudioCodes monitors and manages the worldwide global footprint 24×7 to ensure the solution is delivering scale and is always optimized. This provides peace of mind for enterprise customers expecting superior uptime, elasticity and failover.
An interesting aside, SIPPIO also supports another prominent voice solution and has seen the Microsoft-based solution requiring a fraction of the support, calls and maintenance with five times the number of seats. These statistics are telling as to the advancement and viability of the Microsoft Teams platform to be a fully capable and robust solution for voice capabilities enabled by SIPPIO.
Price: While the cost of the per user per month model can seem high at first glance, SIPPIO can easily demonstrate the financial savings of migrating to a ‘as a service’ solution with multiple subscription options, ability to opt in or out monthly and a native global footprint of 60 countries. Rest of world countries can easily be accommodated in SIPPIO’s ‘bring your own carrier’ solution. SIPPIO’s platform is built to work with any native SIP carrier service and can provide the same speed to deployment with automated activation in minutes and ongoing management of users, policies and routes.
Customers need to be diligent with financial comparisons. SIPPIO doesn’t require capital outlay for hardware to support the infrastructure. There’s no carrier services contract commitment or management of concurrency or bursting. There’s no staffing required to build, manage and maintain the solution. Built in Azure, SIPPIO leverages the native power of scale, failover, redundancy and security that Microsoft provides and is so good at. At a single price point per user per month, SIPPIO was designed as a true platform designed to be as simple and as accessible as your Netflix subscription.
Cloud: With Azure and Teams designed for the cloud and sitting next to each other in the same data regions, SIPPIO passes Tier 1 grade carrier services to provide a complete end to end solution. SIPPIO stores no customer data and all calls are fully encrypted. This eliminates potential pitfalls of moving portions of your infrastructure down to earth with physical hardware. Doing this breaks the very strength of what Microsoft designed and can induce vulnerability and failure points as well incur additional costs for security, upgrades and maintenance.
Professional Services: Further, based on the architecture and availability of the SIPPIO platform, professional services can be provisioned towards high value consulting services for migration planning, E911 strategy, decommissioning and more. Partners offering SIPPIO have been delighted with the reduced maintenance and support footprint required. This allows partners to offer managed service offerings for moves, adds, changes and deletes (MACD in telco talk) and deliver a high return on investment for customers.
SIPPIO makes availability of subscription offerings through a channel ecosystem made up of IT/Telecom Agents, Telecom VARs, Systems Integrators, IT Resellers, Wholesalers and Distributors. SIPPIO enables partners with enablement, resources, training and support. Channel partners can provide value-added service and support wrappers, handset or headset sales along with add-ons for call recording, eFax and contact center. If you are in need of a qualified voice partner, contact SIPPIO at firstname.lastname@example.org to receive recommendations and referrals.
Return on Investment: SIPPIO touts customers will only fully realize maximum ROI from Microsoft Teams if they are using ALL of the features versus SOME of the features. SIPPIO empowers partners to guide customers to maximize their return on investment from their Microsoft Teams implementations. With 260m+ Microsoft 365 customers having entitlements to Teams, it only makes sense that customers should leverage the full capabilities of their collaboration platform by enabling voice with SIPPIO.
Microsoft Teams was designed as a complete collaboration platform for calling, meetings, chatting, filing sharing and insights with a consistent interface across the client, web browser, desk phone and mobile devices. This enhances workplace and team productivity to support work-life balance by leveraging analytics to guide corporate policy, meeting times, breaks and evaluate active engagement, fatigue or burn out.
Apps: Customers seeking additional capabilities to meet enhanced business requirements can leverage a powerful network of Microsoft partnerships. For example, Five9 provides Contact Center solutions designed and built to work with Microsoft. Their Intelligent Cloud Contact Center is integrated into Microsoft Dynamics and Teams. AudioCodes provides an array of app add-ins such as call recording, fax and other analog solutions. Add powerful meeting insights with ‘MIA’ to automate rote tasks such as recording meetings and following up on tasks assigned to individuals and teams.
Legacy Integration: On occasion, customers have legitimate business reasons to maintain legacy phone systems. Hotels, hospitals and schools may need to keep black phones on desks and walls for compliancy, regulatory and liability reasons. SIPPIO offers the ability to integrate these traditional telco solutions and modernize the workplace with the Microsoft Teams. SIPPIO’s routing manager reads the call, leverages Active Directory data to direct the call to the appropriate user and phone number between these solutions to meet key objectives and serve many different types of users, analog solutions and devices.
In closing, SIPPIO is 100% committed to drive new users to the Microsoft platform through the channel ecosystem by soliciting and rewarding partners to migrate customers to Microsoft Teams from competitive telco solutions. This increases active daily usage of Microsoft Teams, drives Azure consumption, retires co-sell metrics and offers a unique reseller value prop. With a total addressable marketplace of over 750m PBX seats, there’s endless opportunity to simplify the legacy world of telco with a complete collaboration offering by enabling voice in Microsoft Teams with SIPPIO.