SIPPIO Reporting by Analytics 365

Gain actionable insights and unlock the full potential of your customer communications strategy with SIPPIO Reporting by Analytics 365.

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Meet Service Level Targets and Maximize Customer Satisfaction

Our cloud-based analytics service provides realtime and historical insights to help you understand your customers, drive team performance, and optimize service levels to maximize revenues and improve customer engagement.

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Easy to Use
SIPPIO Reporting by Analytics 365 is a cloud analytics service that synchronizes with Microsoft 365 to speed up deployment and simplify ongoing administration. Monitor performance effortlessly with a single-pane view of call activity and user availability. One dashboard with multiple views allows users to access and share actionable insight with others in seconds.

Analyze caller tolerance to understand how waiting times and improve efficiency. Review call patterns to identify and manage busy periods. Monitor business activity, manage inbound campaigns, and view calls by customer to understand how calls are handled and speed up dispute resolution.

View live calls in queue and user status to manage performance and staff availability. Drive productivity and business performance by viewing performance by individual users, selected teams, or the whole organization to compare performance and balance workloads. Create, share, and project wallboards to keep everyone focused on performance wherever they choose to work. Set business performance targets and monitor service levels to deliver a consistently high level of service.

Tailor portal access to every persona by setting reporting access and permissions. Manage customer privacy by masking caller IDs. Quickly and easily see who did what and when in an audit log of user activity.

Vizualise Performance

Effectively manage call performance and balance workload with a live view of calls in queue. Monitor realtime user status to ensure optimal staff management.

Optimize Business Outcomes

Analyze performance by individual user, team, or organization. View caller tolerance to understand how long callers wait. Compare performance using call trends.

Manage Security and Privacy

Select region for data storage, control user access to portal, enable two factor authentication, and mask CallerID for privacy