Zoom Phone Calling Features

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.

Zoom Mobile and Desktop App

A single, unified platform for video, phone, meetings, and chat on Windows, Apple MacOS, Apple iOS and Google Android devices.

Desk Phone Support

Compatibility with a variety of desk phones from leading manufacturers.

Call Transfer

Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere.

Call Forwarding

Manage personal call handling rules to redirect calls to internal users and external phone numbers.


Voicemail transcription and notification allows you to easily manage voice messages from any device.

Call Recording

On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations.

Salesforce Integration

Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.

Call Blocking

End users can manage personal call blacks lists to automatically block unwanted calls.

Call Delegation

Assign administrative assistants the privilege to make and receive calls on behalf of executives.

Call Hold

Easily place and retrieve calls on-hold from Zoom apps and supported deskphones.

Elevate to Meeting

Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join.

Listen (Monitor)

Allows a user to silently monitor a call, such as an assistant taking notes for an executive.


Allows a user to speak privately to the person they are silently monitoring.


A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation.


A supervisor who is monitoring can enter the call and take over the conversation.

Call Park

Place a call in park and retrieve it from another Zoom Phone endpoint.


See when a contact is available before calling or transferring a call to them.

Shared Line

A delegate can place a call on hold for a manager to to visually recognize and retrieve.

Shared Line Groups

Provide member endpoints with access to the group’s direct phone number and voicemail.

Business Application Integration

Natively integrate a variety of business applications to enhance your employee and customer engagement experiences.

Slack Integration

Make calls directly from the Slack user interface.