The market is shifting towards increasing productivity, providing greater customer engagement and driving outcomes. Microsoft Teams works within Office 365 as a complete collaboration platform enabling organizations to enhance team performance and communication.

Customers can extend the use of Microsoft Teams beyond their own organization by either  Calling Plans or Direct Routing. This enables Teams users to operate voice calls and conference calls internally and externally to use call functionality on the public switched telephone network (PSTN).

Callings Plans and Direct Routing enable clients to leverage the benefits of Microsoft Teams by moving to the cloud with an efficient cost-of-entry. Read on to learn more about how they work and the role Voice in Teams plays in improving your Microsoft Teams experience.

Calling Plans

Calling Plans offer basic voice operations for businesses to add cloud voice workloads and connect to the PSTN through Microsoft Teams.

Direct Routing

Direct Routing provides interoperability with third-party systems such as an existing PBX or a telecom provider through Microsoft Teams. Utilized when clients expect full voice call capabilities or faster migrations, Direct Routing adds the following additional benefits:

  • Migrate Voice to Cloud
  • Integrate Traditional Telco Systems and Hardware with Voice (“Hybrid”)
  • Monitoring and Reporting
  • Connect Analog Devices such as Pagers, Fax or Elevator Phones

Read more about the details of Direct Routing in this article by AudioCodes. Direct Routing allows businesses the option to stay with their provider, keep all the lines and minutes while benefiting from true collaboration in Microsoft Teams.

Voice in Teams Direct Routing for Teams

Voice in Teams Direct Routing for Teams augments and extends Microsoft Teams with a robust feature set. Voice in Teams enables customers to integrate voice calling into the collaboration platform with dynamic and efficient call-plans, no minimum terms and the choice of inclusive minutes or pay-as-you-consume models.

Voice in Teams provides carrier and global flexibility to gain the full cloud experience of Microsoft Teams. Additionally, this solution can integrate with legacy phone systems, handsets or provide a migration path to new devices made for Teams. With Voice in Teams, clients can make a true move to the cloud.

How does Voice in Teams Connect make it easy for customers and their IT partners?

With Voice in Teams customers benefit from the full collaboration suite Microsoft Teams has to offer, removes the need for on-premise equipment, reduces costs and increases speed and support for customers and partners. Voice in Teams is built on Azure and provides top levels of service and security running in Azure data centers around the world.

Ready to Work With Voice in Teams?

If you’re ready to fully leverage the benefits of Microsoft Teams, move to the cloud to reduce costs and  consider working with Voice in Teams. With Voice in Teams Direct Routing for Teams, you are assured a fully managed environment across cloud, premise or hybrid to integrate voice and fully enable your collaboration platform.

Come say hello at and we’ll happily give you a ring!