Roseman University is dedicated to advancing education and healthcare through innovation. With campuses in Nevada and Utah, the university is renowned for its commitment to student-centered learning, interdisciplinary collaboration, and community outreach. Offering a diverse range of degree programs in healthcare and business, Roseman strives to create an environment that fosters academic excellence and professional growth.
As part of its continuous efforts to enhance operational efficiency and support its growing community, Roseman University recognized the need to modernize its telephony infrastructure.
Faced with aging Cisco Call Manager hardware, high maintenance costs, and increasing demand for seamless digital communication, the university sought a scalable and cost-effective solution.
After evaluating various options, Roseman transitioned to Microsoft Teams Phone with SIPPIO to streamline operations, reduce costs, and enhance collaboration between faculty, staff, and students.
By making this transition, Roseman has simplified telephony management and significantly improved communication efficiency across campuses. The move has enabled staff to work more flexibly, provided faculty with an intuitive platform to connect with students, and allowed IT teams to manage systems more efficiently.
With Microsoft Teams Phone, the university benefits from a centralized communication hub that integrates seamlessly with existing Microsoft 365 tools, reducing dependency on outdated hardware while enhancing accessibility and user experience. The success of this transition marks a pivotal step toward a future-proof, scalable, and user-friendly communication system that meets the evolving needs of higher education and healthcare environments.
Challenges
Roseman University faced several significant challenges with its existing telephony infrastructure. The aging Cisco Call Manager phone system was becoming increasingly costly to maintain, requiring expensive hardware refreshes, amplified by multiple deployments across various campuses, that placed a strain on the university’s IT budget.
In addition to the financial concerns, the university struggled with high operational costs tied to licensing and ongoing maintenance, making it clear that a more cost-effective solution was necessary.
Another major issue was the potential disruption to faculty. Faculty members, many of whom were accustomed to traditional desk phones, were initially resistant to the idea of moving to a modern, software-based telephony solution and accommodating these needs would be crucial to adoption.
Compounding these challenges was the university’s dual role as both an educational institution and a healthcare provider. This unique position required a secure, reliable system that could not only support academic communications but also meet stringent compliance requirements for healthcare operations.
Finding a solution that addressed all these needs while ensuring a smooth transition for users was a top priority for Roseman University.
Solution: Microsoft Teams Phone with SIPPIO
Roseman University sought a solution that would seamlessly integrate with its existing Microsoft ecosystem while reducing costs and improving operational efficiency. Recommended by Softchoice, Roseman’s trusted partner, Microsoft Teams Phone with SIPPIO emerged as the ideal choice, offering a cloud-based telephony system that aligned with the university’s digital transformation goals.
To ensure a smooth transition, the university adopted a phased migration strategy over six months. This method allowed departments to gradually move to the new system, minimizing disruptions and allowing users to acclimate to the change. Faculty and staff were encouraged to try softphone clients first, with an option to retain physical phones if necessary. Ultimately, only 50 out of 700 users opted to keep desk phones, showcasing the effectiveness of the transition.
The university was also able to repurpose existing Cisco 8845 phones by converting them to SIP, further reducing hardware expenses. With SIPPIO, Roseman University now benefits from an advanced call management system that enhances both academic and healthcare operations. By leveraging Microsoft’s cloud-based infrastructure, the university has significantly reduced dependency on physical hardware, streamlining IT maintenance and ensuring long-term scalability.
- Seamless integration with the university’s existing Microsoft ecosystem
- Cost-effective licensing
- Phased migration strategy over six months for smooth adoption
- Reuse of existing Cisco 8845 phones with SIP conversion where necessary
- Enhanced call management, ensuring reliable communication for both academic and healthcare operations
- A cloud-based system reducing dependency on physical infrastructure
Key Results
- Significant Cost Savings: Reduced annual telephony costs with affordable Microsoft education pricing
- Simplified IT Management: Reduced workload for IT staff, enabling easier provisioning and troubleshooting
- Successful Adoption of Soft Clients: Only 50 members of the faculty opted to retain desk phones after the transition
- Enhanced Flexibility: Faculty and staff gained mobility with Teams-based calling, eliminating desk clutter
- Scalability: Successful rollout in one clinic with plans to expand across healthcare operations
- Unified Communication Strategy: Eliminated fragmented communication tools, consolidating all communication needs into one seamless platform
Why SIPPIO?
SIPPIO provided Roseman University with a comprehensive, scalable, and cost-effective telephony solution that seamlessly integrated with their existing Microsoft Teams deployment. The transition not only resulted in substantial cost savings but also empowered the university with greater flexibility and a unified experience for communications.
Exceptional customer support ensuring a seamless transition with minimal disruption, providing dedicated onboarding assistance, real-time troubleshooting, and personalized guidance tailored to the unique needs of higher education and healthcare environments.
The support team worked closely with Roseman University to minimize downtime, address faculty and staff concerns, and ensure a smooth integration with Microsoft Teams Phone. This hands-on approach helped accelerate adoption, maximize user satisfaction, and optimize the overall efficiency of the new communication system.
- Recommended by Softchoice as the best solution for Microsoft Teams integration
- Scalable, future-proof solution tailored to the needs of both educational and healthcare environments
- Flexible deployment options, allowing for customized solutions based on departmental requirements
- Proven expertise in enterprise-grade telephony transitions, ensuring a smooth and reliable implementation
Conclusion
Roseman University’s transition to Microsoft Teams Phone with SIPPIO showcases how higher education institutions can achieve cost savings, simplify IT management, and modernize their communication systems.
By embracing a phased adoption approach, Roseman successfully migrated its staff while maintaining operational efficiency. The university continues to explore further enhancements in healthcare communication, solidifying its partnership with SIPPIO. Additionally, this transition has provided Roseman with a communication infrastructure that is better suited for future growth, supporting both educational and clinical operations efficiently.
“Moving to Microsoft Teams Phone with SIPPIO has been a game-changer for us. The transition was seamless, and the cost savings, along with the simplified management, have significantly improved our operations.”
— Jeremy Brenton, IT Director, Roseman University
As Roseman looks to the future, the integration of Teams Phone opens the door for even more collaboration and innovation, ensuring faculty and staff remain connected, regardless of location. With continued support from SIPPIO, the university is poised to take full advantage of its modernized communication system.